How can I get a refund for my order?

Karthik Kumar
Modified on: Thu, 7 May, 2020 at 5:01 PM

You can initiate a refund request from within your account on Sauls Emporium



  • Log in to your account, and navigate to the Orders tab in the menu.    


  • To access your orders, click on the Orders tab in your profile.


  • You will see a list of everything that you've ordered from Saul's Emporium.


  • You can scroll through these items and locate the item that you wish to return/get a refund for.


  • Click on Return next to the order you would like to return 


  • You can choose between getting a replacement for your order or getting a refund


  • Select the option you prefer and click Confirm


Refunds are issued to the payment method you used at the time of purchase.


Payment Method
Refund Method
Refund Time-frame (After the return is received by Saul's)
Credit Card/ Debit Card
Credit Card/ Debit Card
2-4 business days
Checking Account
Checking Account
Upto 10 business days
Cash on Delivery
Checking Account
Gift Card
Upto 10 business days
Immediate
Gift Card
Reward Points Balance
2-4 business days


If the standard time-frame as mentioned above has passed and you have still not received the refund, please contact your bank for more information.


NOTE: If the original payment method you used to make the payment (credit/ debit card) is no longer valid, please reach out to us to process your refund.

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