How do I check the refund status for my order?

Chris Morris
Modified on: Thu, 11 Jul, 2019 at 6:20 PM

You can check the status of your refund from the Orders tab in your profile settings.

  • Click on your profile picture to access your account settings
  • Click on Your Orders > Returned Orders
  • A list of orders that you've placed a return request for will show up
  • Click on Track refundĀ on any order to see the refund status

Refunds are issued to the payment method you used at the time of purchase.

Payment Method
Refund Method
Refund Time-frame (After the return is received by Saul's)
Credit Card/ Debit Card
Credit Card/ Debit Card
2-4 business days
Checking AccountChecking AccountUpto 10 business days
Cash on Delivery
Checking Account
Gift Card
Upto 10 business days
Gift Card
Reward Points Balance2-4 business days

If the standard time-frame as mentioned above has passed and you have still not received the refund, please contact your bank for more information.

NOTE: If the original payment method you used to make the payment (credit/ debit card) is no longer valid, please reach out to us to process your refund.

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